| Blathering blatherskite! |
[Aug. 11th, 2007|01:25 pm] |
As a talented storyteller with an active imagination, I'm impelled to share this week's excitement with you.
- Tuesday: A student loan representative leaves a grave-sounding voice mail; it is "very important" that I call him. Returning the call, I am told there is no record of anyone having called me.
- Friday: I receive an e-mail from my online savings bank, "Due Diligence 2nd Request". In my reply, I object that I never received a 1st request, and that I did indeed submit at application time the employment information they've just requested. Three hours later, they e-mail to apologize for the error.
I was touched with slight paranoia†. 'Cause it's not every week that a financial institution has a bureaucratic snafu, right? You would have heard of it on the news.
A friend with the same account type at this bank got the same two e-mails, so it's reasonable to assume that everyone with the account got it. And while every big institution keeps a record of every damn thing, you can count on the info being stored in a diffuse system with hierarchies of access control.
As an aside, isn't this portion of the bank e-mail
Please disregard the email sent on August 10, 2007, with the subject line: Due Diligence 2nd Request. This email was sent in error and we apologize for the confusion it has caused. If Due Diligence information is required, you will receive a follow-up email. Again we apologize for this inconvenience.
typical Kafkaesque nonsense? "We won't offer an explanation for the mistake, which perhaps wasn't a mistake and we have the right to at any time inquire again." Perhaps the writer tried to be reasonable and honest to the extent a professional veneer allows. I can appreciate the challenge of that sort of writing, but... it still gnaws at me‡. How can anyone conscious fail to be insulted by such cant?
† Two of my colleagues are bombarding me with this "9/11 truth" stuff and won't let up. I'm weakened.
‡ I'm not fond of corporate category mistakes and the arbitrary capitalization of business terms, neither! |
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